Troubleshooting

Articles to help you troubleshoot and solve common issues you might be having.

• Why are my audio audit recordings missing?
• Recover deleted data (recover purged or deleted forms or data)
• Cyclical redundancy (aka dependency cycle) error diagnosis and solution
• What does it mean that my form version number is not lexically greater?
• Error: Unmatched begin/end statement
• How to upload external data (including CSV files)?
• Why you shouldn't use or_other with SurveyCTO
• Error evaluating field, cannot convert to a date
• Common multilingual form problems, and how to avoid them
• My Stata .do file template is not working! What do I do?
• Why doesn't a "specify other" text field appear when more than one answer option is selected?
• Warning: Only the first 1000 columns were processed
• Finding Missing Data
• Finding Missing Data: Missing values/variables
• Finding Missing Data: Step 2
• Finding Missing Data: Step 3
• Finding Missing Data: Step 4(A)
• Finding Missing Data: Step 4(B)
• Diagnosing indexed-repeat() errors
• What are incomplete submissions and how do I manage them?
• Why does data that has been deleted from the server still appear in an exported CSV file?
• Why a repeat_count value doesn't revise down
• SurveyCTO Desktop Linux installation troubleshooting