SurveyCTO Desktop form validation: Feature not available

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Marta Costa
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If you are trying to validate your form using SurveyCTO Desktop offline form tools, and your operating system is macOS (Monterey) 12 or higher, you might have come across the following error message:

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This tool relies on Python 2 to work, which is no longer the default Python version in recent versions of macOS. Even if you already installed Python 2 on your computer, it is likely that SurveyCTO Desktop is not recognizing it. If you are facing this issue, just follow these steps:

1. First, check whether Python 2 is installed on your computer. You will need to open the Terminal. You can search for "Terminal" using the launchpad or your preferred method to find applications.

SurveyCTO Desktop form validation_ Feature not available - Step 1_updated.png

2. Enter python2 --version:

  • If the Terminal returns "command not found: python 2", Python 2 is not yet installed on your computer. Continue following the steps.
  • If the Terminal returns "Python 2.x.x", Python 2 is already installed on your computer. You can jump to step 5.

SurveyCTO Desktop form validation_ Feature not available - Step 2.png

3. Go back to SurveyCTO Desktop and click on the link provided to download Python 2. As of today, the latest version of Python 2 is Python 2.7.18. You can choose this version to download.

SurveyCTO Desktop form validation_ Feature not available - Step 3_updated.png

4. Once the installation is completed successfully, open the Terminal again (see step 1) and enter python2 --version. This command will return the version of Python previously installed (e.g. "Python 2.7.18").

SurveyCTO Desktop form validation_ Feature not available - Step 4.png

5. Enter which -a python. This will return your Python path(s). You might find two different paths if you have both Python 2 and 3 installed on your computer. The first should be the one related to Python 2: "/Library/Framework/Python.framework/Versions/2.7/bin/Python" (note the "2.7" in the path). Select the Python 2 path and copy it to your clipboard (Press Cmd + c).

SurveyCTO Desktop form validation_ Feature not available - Step 5.png

6. Go back to SurveyCTO Desktop. Click the "Python 2 Path" text box and paste the path previously copied (Press Cmd + v).

SurveyCTO Desktop form validation_ Feature not available - Step 6_updated.png

7. Click OK.

SurveyCTO Desktop form validation_ Feature not available - Step 7_updated.png

You should be all set to validate your forms when offline using SurveyCTO Desktop.


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